toldorknown:

Whenever it’s clear that a person chose phone over email to avoid a paper trail, I send a full email recap to show that I understood them.

Maybe it’s just because I hate talking on the phone in general, but I personally think this is great advice. Phones are one of those things that I’m awkward and neurotic about, sure, but I also just like having a record of things, especially if it’s related to work or business.